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Privacy Policy

William Vintage makes every effort to maintain and respect the privacy and personal information of all customers and visitors to the Website and to any transactions carried out by those persons through the Website. We collect, store and use your personal data in accordance with the Data Protection Act 1998 and other applicable local laws.

Visitor information

In common with other Websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit and cookies may be used to remember visitor preferences when interacting with the Website. Where registration is required, the visitor's email and a username will be stored on the server.

How your information is used

The information is used to enhance the visitor's experience when using the Website. Contact information will not be sold, rented or leased to 3rd parties. E-mail newsletters may be sent to inform you of our latest discoveries or offers.

Visitor Options

If you have subscribed to William Vintage email services, you may unsubscribe by using the instructions that are included in the newsletter email that you receive. You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the Website.

Cookies

Cookies are small digital signature files that are stored by your web browser that allow your preferences to be recorded when visiting the Website and they may be used to track your return visits to the Website.

Google Analytics

Should a page of our Website contain a link to the Google Analytics tracking code, we are using Google as a third party vendor of visitor logging. Google uses cookies to track visitors to allow us to better analyse our Website and constantly improve it and William Vintage does not share any personal data with Google.

Personal data

Most of our Website does not require any personal data in order to be used. However, should you wish to send us a message, subscribe to the newsletter or order products, you will need to provide certain information. This may include your name, address or location, phone number and email address and when using our book an appointment form, your message and any other information you wish to provide to us.

Please note that in order to order products, you will need to register an account with us. We ask for your phone number to allow us to process your order and to let you know the status of your order. This number will be passed to our courier for delivery services in order for us to keep you informed on your delivery.

Please note we do not keep your payment card details on file. We use third party providers, including Worldpay, Ingenico and PayPal, to process payments, and only these entities see your payment card details.

When you visit our Website, we also automatically collect certain information from you. For more information about this, please see the Cookies section.

The information we collect allows us to:

  • Provide the products and services you have ordered;
  • Verify your identity and details of your payment method or credit card account;
  • Administer our Website and provide customer services;
  • Plan and manage our commercial business activities including analysis of your shopping habits, product and style preferences;
  • Communicate with you (including via email or telephone where such contact details have been provided);
  • Tell you about our offers, services or products;

You agree that we may disclose your personal data to other companies such as service providers and agents for the above purposes. This will be done confidentially and only to the extent permitted under applicable data protection laws. Such service providers and agents may include without limitation, third parties who carry out customer service, payment processing services, identify verification and fraud management services, hosting and Website maintenance.

We may also release account and other personal information where it is necessary to comply with the law; enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, safety of William Vintage, our users or others. 

This includes exchanging information with other companies and organisations for identity verification and fraud protection purposes to the extent permitted by applicable laws. In particular, when you make a purchase on the Website, where we may make searches about you at credit reference agencies for such purposes. The agencies will record details of any search. This information may be used by other subscribers for similar purposes. Please telephone us on +44 (0) 207 407 7781 (Available Monday to Friday 9.30am-5.30pm GMT) or email info@williamvintage.com if you want further details about this process or details of those credit reference agencies from whom we obtain and to whom we pass information about you. 

If we sell all or part of our business, or make a sale or transfer of assets, including a sale in bankruptcy or are otherwise involved in a merger or business transfer, we may transfer your personal data to a third party as part of that transaction. 

We may disclose aggregate, anonymous statistics about the number of visitors to our Website or number of purchases made to third parties including our investors. 

Accessing personal information

To see all the personal data we hold about you or if you have any other requests about your rights (which may include a right to correct any inaccuracies or object to certain information, please contact us by phone on +44 207 407 7781 (Available Monday to Friday 9.30am-5.30pm GMT) or by emailing us on info@williamvintage.com. We may charge you a small fee for providing a copy of your information as permitted by law.

Communications and marketing

To subscribe to our newsletter containing information about new products, services, features and events from us and to receive special offers via email, please complete our subscription form. If you make a purchase on our Website, we may also use your details to email you our newsletter and to tell you about our special offers from time to time. 

Please note that any telephone or email communications will only be made by William Vintage. As set out above, we do not sell or otherwise pass your details to third parties for marketing purposes. You can opt-out of these communications at any time via the Unsubscribe link on any email, by contacting us by phone on +44 207 407 7781 (Available Monday to Friday 9.30am- 5.30pm GMT), or by emailing info@williamvintage.com .

Security

We take reasonable measures to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. We use a Secure Socket Layer (SSL) encryption to help protect the personal data you send us during the order process. Please keep in mind that if you voluntarily disclose personal information online in a non-protected environments - for example on a message board, shopping list, or in chat areas - that information can be collected and used by others outside of our control.

If you have any questions or concerns about this privacy policy or your personal data, please email info@williamvintage.com or call us on +44 207 407 7781 (Available Monday to Friday 9.30am- 5.30pm GMT).

This Privacy Policy was last updated in April 2016. We will place any updates to our Privacy Policy on this page. Please revisit this area regularly to keep informed of updates to our Privacy Policy.

Cookies and tracking technologies

We use technology such as "cookies" to collect information and store your online preferences. Cookies are small pieces of information sent by a web server to a web browser, which allows the server to uniquely identify the browser on each page.

We use the following types of cookies on our Website

NECESSARY COOKIES
These cookies are essential in order to enable you to navigate around the Website and use its features. Without these cookies, services you have asked for such as remembering your login details or shopping basket items cannot be provided.

PERFORMANCE COOKIES
These cookies collect anonymous information on how visitors use our Website. For example, we use Google Analytics cookies to help understand how our visitors use the Website, which can help us to improve the Website, visitor experience and marketing campaigns. The data stored by these cookies never shows personal details and your individual identity cannot be established.

FUNCTIONALITY COOKIES
These cookies remember visitor’s preferences and selections such as the country you visit our Website from, language and search criteria. These can then be used to provide you with a more personalised experience to improve your experience of the Website. The information these cookies collect may be anonymous and they cannot track your browsing activity on other Websites.

TARGETING COOKIES OR ADVERTISING COOKIES
These cookies collect information about your browsing habits in order to make advertising more relevant to you and your prefernces.

SOCIAL MEDIA COOKIES
These cookies allow you to share what you’ve been doing on the Website on social media such as Facebook and Twitter. These cookies are not under our control. Please refer to the respective privacy policies for how their cookies work.  

If you wish to delete cookies or require any further information on deleting or controlling cookies please visit www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

To opt out of being tracked by Google Analytics across all Websites visit Google Analytics Opt-out Browser Add-on.

If you'd like to opt out of other third party cookies relating to behavioural advertising, please go to www.youronlinechoices.eu. Opting out does not mean you will no longer receive online advertising, rather that the company or companies from which you opted out will no longer deliver tailor made ads.

We (and other third parties we work with) may automatically track and collect information about the IP address, domain service, country location, time zone, language, the type of computer and web browser you are using and the pages you visit (including by using web beacons and other similar technology). If you access our Website via a mobile device, we may also collect information about your mobile provider and your mobile device. We use this information so that we can administer and improve our system, explore trends, track visitor movements, gather a broad spectrum of information for aggregate use and detect suspicious or fraudulent transactions. If these automated processes reject your transaction on the basis that it is a suspicious or fraudulent, you may contact us and ask us to reconsider the decision within 21 days of receiving such notification. We are likely to use very similar criteria to review your transaction in person so there is no guarantee that the decision will be different.